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RECOMMENDATIONS FOR
JAMES P. (PAT) CARLISLE

“Thanks for such a fantastic session. The ‘Hats’ thinking structure is something we will benefit from for years to come. It was great to spend time with you.”

- Roger Blythe, Vice President-Business Analysis Chick-fil-A

"As founder and long time CEO of Lancaster Laboratories, I was always on the lookout for good external advisors who could help my company. Pat Carlisle was one of those important persons in the 80's and 90's during our most rapid growth. Able to work with all levels, we used him extensively in the development of our key leadership team. His expertise with the Edward de Bono thinking methods and special relationship with Dr. Edward de Bono only add to what he brings to the table. I highly recommend him!"

- Earl H. Hess, Ph.D., Founder and former President of Lancaster Laboratories Inc.

An excellent presenter, fully knowledgeable of Dr. de Bono's methods, Pat is also able to effectively bridge cultural and language issues with his teaching style."

- Doris Martinez, Dir. General, Mentis

"Pat, I want you to know how much I enjoyed the week. I think it will be an event we (at Juniata College) will reflect on many years from now as an important start."

- Tom Kepple President, Juniata College

"He brings a wealth of experience in his use of the de Bono methods. He is excellent and really knows his stuff. I learned a lot and I think you will too. I commend him to you."

- Len Marrella, Spring Ridge Financial Group

"As a trainer of many courses in Edward de Bono Thinking methods, James P. (Pat) Carlisle has consistently rated in the category 'excellent' over a four year period. Training in both Six Thinking Hats and Lateral Thinking, his scores as a trainer averaged 4.8 on a scale of 5 in his presentation of the material and 4.8 on a scale of 5 in overall worth of the course for the participant."

- Ratings from United Technologies, a member of the Fortune 500

“Bravo! Great Job! Thanks so much.” Walter Curt, President of Power Monitors Inc. After a three day Course in Creativity with key PMI employees.
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Connex ROI Report

On January 24, 2002 Simona Adelina Popovici, Associate Director of Organizational Development and Employee Communications at CONNEX, made a research-based presentation at Dr. Edward de Bono's First International Thinking Skills Conference.


The summary below provides information on the exciting benefits CONNEX realized after implementing the Six Thinking Hats within their organization.


WHO IS CONNEX?


  • A trademark of MobiFon S.A., the company that launched Romania's first GSM network
  • A full communication solutions provider in post-paid voice services and pre-paid services, data and fax services, Internet Service Provider (ISP)
  • The first mobile telecommunications company to win a GSM license in Romania
  • The Market Leader in Mobile Communications in Romania
  • The only GSM operator in Romania to offer Internet services
  • Their network covers 80% of the country and 95% of its population, while its customers can use the roaming service in 89 countries, through 200 operators
  • Won the Best Management Award from The Economist three years in a row
  • Six Thinking Hats was applied to all Business Process Reengineering project phases.
    HERE ARE SOME OF THE PROJECT'S RESULTS:
  • Average speed of answer reduced from 225 seconds to 40 seconds
  • Average calls per customer per month reduced from 3 to 1.2

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ACTIVATION PROCESS
Point of Sales Process introduced - reduced activation time from 8 hours to less than 15 minutes

RETENTION PROCESS
Voluntary churn reduced by over 50%


BAD DEBT PROCESS
Reduced bad debt from 4% to 2.18%



KEY SUCCESS FACTORS

  • Leadership endorsement, sponsorship and support
  • Well-trained employee base
  • Successful application of "best business practices" and engagement of the "best minds" in deployment
  • Synergetic approach between People, Business Processes, and Systems
  • Strong culture - CONNEX WAY: Innovation, Empowerment, Result Oriented



WAS SIX THINKING HATS USEFUL FOR THE BPR PROJECT?


This was the first real opportunity we had to practice and use the Six Thinking Hats training. And it worked!

    • This is a good sign that we can make efforts to concentrate on a specific matter and stick to that matter
    • The only way to get results
    • Channeled our discussions in the same direction
    • We found a lot of solutions in a very short period of time
    • Helped us concentrate and focus
    • Created a common direction for all people involved
    • Brought discipline to the group

     


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